Our teams operate as an extension to your own operations, understanding your unique needs is fundamental to the service we provide.
Our customer experience teams are here to facilitate your journey from initial enquiry to order placement, technical support to product delivery.
We appreciate the importance of trust and communication when working together, this is especially important in a time sensitive environment such as aviation. You need to be sure that your aircraft stays on wing and that you have a contact available at all times. You will be working with a regional, dedicated account team, on-hand 24/7, to respond to your customer service needs, including product enquiries, AOG, MRO support, technical questions and more.
We own the OE technology and we are best equipped to support you with any technical concerns. We can supply you with technical publications for almost 10,000 components, provide advice on specific applications, help with your root cause analysis or even provide new solutions that add value to your fleet.
It’s important to us that you understand and trust our technology and get the best performance from every solution. We have teams of experts dedicated to customers around the globe, waiting to answer your questions or provide in-house training, each with direct access to the original technology teams.
If you have an enquiry relating to an Aircraft On Ground (AOG) please use our dedicated AOG form
The basic ethos of our business model is built around sustainability, our engineering experts are constantly looking at ways to improve product life, reduce hazardous or environmentally unsound materials, our regional repair locations reduce the logistical carbon footprint of components. To find out more visit our sustainability pages now.